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Website Privacy Policy

Hampshire IT Solutions (https://www.hampshireitsolutions.com) is committed to protecting the privacy of users of this website.

Who Are We

We are Hampshire IT Solutions (HITS) and can be contacted on the below contact details:

Why Do We Collect Your Personal Data

We collect and use your personal information in order for us to manage your enquiry and provide you with information about our products/services that you have enquired about. Additionally we collect some basic Analytic data to help us improve and manage our website.

Who We Share Your Data With

We do not share any of your data with any third parties. If we do require the need to share your data with a third party you will be informed before and we will require approval from you. We will never share your personal information with organisations based outside Europe.

What Happens If I Do Not Provide My Personal Data

We need your personal information/data in order to provide you with information about our products/services. If we do not collect your personal information we will not be able to provide our services to you.

How We Protect Your Data

Your data is securely encrypted by SSL and strong passwords which are changed reguarly and securely held on a secure server. Our web server is security protected and daily scanned for malware and viruses. We do not store any credit/debit card details. This website is fully SSL Encrypted meaning all your data is securely encrypted when entering, accessing and storing. All data and traffic on this site are handled via HTTPS requests. You can check this by seeing the padlock in the URL bar of your web broswer.

What Rights You Have Over Your Data

If you have submitted information or data to this site you can request to receive an exported file of the data held, including any personal data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

How Long Will We Store Your Data

We will store your personal information for up to one month (30 days) if you do not decide to proceed with our services and do not opt-in to receive marketing information from us. If you do become a customer/client of ours, we will store your data for up to one year from the date of the latest purchase of our services. If you do choose to opt into our marketing, we will continue to contact you via email until you opt out. All of our emails contain an validated unsubscribe link.

Where Is My Data Held

All website entered data is stored and managed on our UK (London) based servers. However, backed up to a remote EU Server in Amsterdam. This backup data is not live and can only be accessed via Senior Hampshire IT Solutions staff. We also use secure (password protected) internal systems for managing our clients, projects and invoicing.

How Do We Collect Your Personal Data

We collect personal data by the following means:

Enquiry Forms
We use a plugin called Gravity Forms to power any forms seen on our site. Data captured through Gravity Forms will be used to contact you in order to respond to your enquiry. A backup of your data will also be stored on the websites database but will be automatically deleted after 30 days. Only authorised individuals will be able to access your data, and it will not be disclosed to third parties. If you would like your data to be removed in advance of 30 days, please feel free to contact us.

Google Analytics
Google Analytics is a web analysis service provided by Google Inc. (“Google”). We use this service on our website to collect standard internet log information and details of visitor behaviour patterns. We do this to make sure it’s meeting its users’ needs and to understand how we could do it better. Google Analytics stores information about what pages you visit, how long you are on the site, how you got here and what you click on. This information is only processed in a way which does not identify anyone and we do not make any attempt to find out the identities of those visiting our website. Google utilizes the Data collected to track and examine the use of this Application, to prepare reports on its activities and share them with other Google services. Google may use the Data collected to contextualize and personalize the ads of its own advertising network.

Website Cookies
Cookies are small data files that are placed on your computer as you browse our website. Most websites do this too.

They improve things by:

  • remembering settings, so you don’t have to keep re-entering them whenever you visit a new page
  • remembering information you’ve given (eg your postcode) so you don’t need to keep entering it
  • measuring how you use the website so we can make sure it meets your needs

Our cookies aren’t used to identify you personally. They’re just here to make the site work better for you. Indeed, you can manage and/or delete these small files as you wish. To learn more about cookies and how to manage them, visit AboutCookies.org.

This table shows the Cookies we use on the site and their purpose:

Name of ProviderName of CookiePurpose
Cloudflare__cfduidThis cookie is associated with sites using CloudFlare, used to speed up page load times. According to CloudFlare, it is used to override any security restrictions based on the IP address the visitor is coming from. It does not contain any user identification information.
Google Analytics_ga
_gat
_gid
These cookies are associated with Google Universal Analytics. This cookie is used to distinguish unique users by assigning a randomly generated number as a client identifier. It is included in each page request in a site and used to calculate visitor, session and campaign data for the sites analytics reports.

 

What Are Your Rights In Relation To Your Personal Information

Right to access
You have the right to request copies of the personal information we hold about you at any time.

Right to rectification
You have the right to request that we correct any inaccurate personal information we hold about you.

Right to erasure
You have the right to request that we delete your personal information from our records. Please note that we will not be able to delete your personal information whilst we are still providing our services to you. We will be able to delete your personal information once you cancel the service or once the service is completed.

Right to restrict processing
You have the right to request that we restrict how we use your personal information.

Right to object
You have the right to object to the collection and use of your personal information at any time.

Right to data portability
You have the right to obtain a copy of your personal information in a legible and compatible format such as Excel or Word.

Right to withdraw consent
You have the right to withdraw your consent for us to use your personal information to send marketing information to you. Each marketing email that we send you will include a link which you can follow to opt-out of future marketing.

How Can I Exercise My Right In Relation To My Personal Information

You can exercise all of your rights by contacting us using the contact details found at the top of this page.

How Do I Lodge A Complaint About The Use Of My Personal Data

You can lodge a complaint with us directly by contacting us using the contact details found at the top of this page.

You also have the right to lodge a complaint directly with the Information Commissioner’s Office (ICO). The ICO is the regulator who makes sure that we use your personal information in a lawful way.

You can lodge a complaint with the ICO by following this link https://ico.org.uk/concerns or calling the ICO on 0303 123 1113.

Other Information

If you have any questions or concerns about this, please email us at info@hampshireitsolutions.com or phone our office on 01264 316141.

This policy was last updated 18/04/2019. We reserve the right to update this at will without informing you.